Sıkça Sorulan Sorular

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No. DriverNest does not operate vehicles, employ drivers, assign routes, or directly organize transfers. The physical transportation service is delivered by licensed carriers. The platform only provides the digital infrastructure

The transfer agreement is established directly between the customer and the licensed provider. DriverNest is not a contractual party; it only facilitates the digital process

No. Because:

• The platform does not set prices

• It does not assign vehicles

• It does not dispatch drivers

• It does not centrally control transfers

• It does not collect and hold customer funds

For these reasons, it does not fall under the traditional TNC model

No. The reference price is algorithmically calculated as a guideline. The customer may:

• Set a lower price

• Set a higher price

• Leave pricing fully open to providers

It is advisory, not binding

In this model, a customer creates a transfer request and is shown a system-generated reference price. Licensed providers submit bids without seeing each other’s offers (sealed bidding). The final selection is made solely by the customer

No. The system does not automatically select a winner. Customers evaluate offers based on price, vehicle class, provider rating, experience, and service quality

No. The bidding process is sealed. This prevents price-undercutting behavior and encourages providers to submit offers based on their true cost structure

The provider selects and assigns the vehicle when submitting a bid. The platform does not perform vehicle assignment

No. Payments are processed through licensed payment providers such as Stripe. Funds are routed directly to the provider. DriverNest does not hold or manage customer funds

Payment is released after the transfer is successfully completed, using an escrow-style mechanism

DriverNest earns a commission from successfully completed transfers. This commission represents the platform usage fee

BOO (Regional Operation Partner) is the local operational oversight layer within the ecosystem. BOO does not perform transportation services. It oversees document verification, operational monitoring, complaint analysis, and local regulatory alignment

Each city, state, and country has distinct regulatory and operational dynamics. A fully centralized structure cannot effectively manage all local complexities. BOO provides regional expertise and safeguards operational quality at the local level

• Verifying driver and vehicle documentation

• Monitoring active transfers

• Providing technical reports for complaints

• Recording and reporting emergency situations

BOO cannot set prices, assign vehicles, or communicate directly with customers.

Yes. All providers on the platform are officially licensed carriers or drivers affiliated with licensed firms

Yes. Providers must hold valid insurance as required by law

The platform operates in compliance with data protection regulations such as GDPR and KVKK. Access to personal data is strictly limited and controlled

All complaints are submitted to the Transfer Help Desk. If necessary, the relevant BOO prepares a technical assessment. The final decision is made by the central system authority.

BOO monitors the situation locally, documents the case, and submits a formal report to the central team

No. Participation in any bidding process is entirely voluntary

Yes. Through white-label solutions, providers can operate their own branded website and payment infrastructure while still participating in the ecosystem

Yes. Corporate clients can manage employee transfers and integrate with HR systems for automated booking and reporting

Yes. Through the white-label model, agencies can apply their own margin on top of provider pricing